A cross section of innovation and best practice in the ITSM and IT Operations world in a friendly and engaging atmosphere at Dynamic Earth in Edinburgh.
Scott has been responsible for some major changes at CYBG and their journey continues with the recent purchase of Virgin Money. A great locally based morning host for IT in the Park, Scott will be assisting Julie Mohr with introductions Q&A and any regional accents that may cause a problem :-)
Claire has a wealth of best practice knowledge ITIL, PRINCE2, OBASHI,RESILIA, DevOps, COBIT and ISO20000 and of course VeriSM. We are delighted to welcome her as the perfect afternoon host, she will be putting ITIL v4 questions to Stuart Rance and co-hosting Q&A for our closing panel.
Speaking for the first time in Scotland. "Living in the Disruption Economy". Customers are voting with their currency, choosing Uber over taxis, Amazon over the department store, Airbnb over hotels, and Netflix over the network TV station. If we are not careful in IT, we will also become extinct. We need to develop strategies that innovate, reduce friction and stop waiting for our customers to come to us.
09.30 - 10.00
Working in a large Financial Services organisation with a platform as expansive as ServiceNow it can be a real challenge to decide what to do next. Regardless of the product you are using Leigh's approach to Continuous Service Improvement Planning will most certainly be of interest. Getting the balance of risk, reward, timescales and resources is key to success.
10.00 - 10.30
Lots of some companies have successfully transformed traditional customer interaction, Uber, Amazon and DPD to name a few. But, we don't always seem to be up to speed in the ITSM world. So what lessons can we learn and how can we improve the customer experience? Olly and Imam from Freshworks will talk us through a few examples and give us some 'hands on' practical demonstration.
10.30 - 11.00
"Is 'cloud first' Cloud Cuckoo Land?" great title for a presentation. According to industry research, by 2019, around 80% of IT budgets will be dedicated to cloud technology. Brightsolid is Scotland’s only dedicated and complete colocation and managed cloud solutions company, so, it will be 'very' interesting to hear Vicky share her thoughts, experience and predictions on cloud movements.
11.20 - 11.50
At our Now Box event in May Laura scored higher than any other presenter. She will be speaking about Knowledge Centered Service again and this time she's bringing a friend. In order to get dramatically different results, we have to do something dramatically different. For most organizations, KCS® represents a new way to think about knowledge, and the benefits are profound. Includes real world examples :-)
11.50 - 12.20
After a fantastic interactive presentation in 2017 Andrew is back sharing his passion for all things ITAM. He will be telling us how Governance backed ITAM can enable Operational efficiency, ITSM Automation, Reduce cyber risk while also delivering the multi-million pound savings. A valuable “Takeaway” will be SAMGarde’s very popular “How to deal with an ITAM Emergency!”
12.20 - 12.50
Women in IT Business Role Model of the Year 2018. "It's not you it's me". Just why do we all keep changing our ITSM tools and our partners? Do we really need to break up? Sally, Chair of the UCISA’s Support Services Group, offers her insights on breaking the cycle of ITSM tool frustration.
13.50 - 14.20
Exclusive - "Introducing ITIL 4". We've been waiting for an update since 2011 and in Q1 2019 ITIL 4 will arrive, the question is what are we going to get? As a member of the lead architect team Stuart has the inside knowledge. Claire Agutter will be asking the questions and we will all be listening!
14.20 - 14.50
eSarah Bailey (above) from ServiceNow will be joined by Julie Mohr, Sally Bogg and Laura Yeomans for our first ever 100% female ITSM expert panel. Kat Turner and Claire Agutter will be fielding the questions from the audience, so, make sure you join in. This will be good.
14.50 - 15.40
Our events are free to attend if you are a consumer/end user of ITSM related products and services. If you are a vendor or in a sales role please use the Contact Us form to get in touch. In this case charges will apply if you are not taking part in our exhibitions.