We have multiple events scheduled so make sure you are booking onto the correct one!

NOW BOX everything ServiceNow®
Presentations available

A morning with exciting offerings from multiple ServiceNow® partners & an afternoon of case studies & best practice

Now Box 2018 Video

Morning Hosts - registration 08.30 - 09.20

Michael Mayer

Vice President, Solution Consulting - Global Alliances & Channels 


Martin Bain

Public Sector Client Director 


Afternoon Hosts

Brian Crighton

Head of ServiceNow® & Service Improvement 

Royal Bank of Scotland

Leigh Mullin

Head of Service Improvement

Aberdeen Standard Investments

Presentations at NOW box

Mark Revill

Advisory Solution Consultant - ServiceNow®

Five routes into the Service Desk, from best practice to Portals, Chat Bots and visions for the future

09.30 - 10.00

Pasi Nikkanen

Chief Product Officer - HappySignals

Make Employee Experience measurement, analytics and management easy and transparent within Service Management

10.00 - 10.30

Shuaib Rabbani

Co-Founder - Vorto Limited

Improving and automating business processes by deploying custom apps on the ServiceNow platform and maximising your ROI

10.30 - 11.00

Tea and coffee break

Steve Tuppen

Co-Founder - Mozaic 

How to create a new, dynamic organisation that re-shapes itself to the current business demands

11.20 - 11.50

Mikko Juola

Service Architect - Justin Labs

It's all about data! Get the most out of our ServiceNow® investment with actionable service data design and audit

11.50 - 12.20

Vincent Vinot

Solutions Architect - Actian

Measuring the success of hybrid data integration across the digital enterprise. Case studies and strategies to develop integration competency

12.20 - 12.50


James Broomhead

Product Manager - TESM

A delegated service catalog - cut delivery times and enable the business - with case study examples

13.40 - 14.10

Natalia Dziadzio

Programme Lead - Alexander Mann Solutions

Elevating Candidate Experience in Talent Acquisition With Automated Interview Scheduling

14.10 - 14.40

Laura Yeomans

Customer Success Manager - Upland Software

Knowledge is Power (when structured correctly) Knowledge Centered Service - KCS

14.40 - 15.10

Tea and coffee break

Johann Diaz

Founder – End to End Service, Service Partners, Ex Executive Strategist – ServiceNow®, Ex Head of Service Management Consulting - Capgemini

The Robots have arrived – don’t run for cover yet!

15.30 - 16.00

Michael Mayer

Vice President, Solution Consulting - Global Alliances & Channels - ServiceNow®

What happens in Vegas stays in Vegas (usually). Highlights from Knowledge18

16.00 - 16.30

Drinks until close at 17.30