The biggest conference of it's kind in Scotland. Everything ITSM and IT Operations.

11th December  Edinburgh

An inspirational  day with international thought leaders, ITSM experts & lots of your peers. Listen, discuss & learn! 

Welcome to IT in the Park

Now in our 4th year at IT in the Park we aim to provide a cross section of innovation and best practice in the ITSM and IT Operations world in a friendly and engaging atmosphere. This time we have a new theme based on the Albert Einstein quote "Information is not knowledge", Julie L. Mohr visiting us from California, an exclusive look at what's coming in ITIL 4 and for the first time a 100% female closing panel of IT experts. It's going to be good!

Our Hosts - registration 08.30 - 09.20

Scott McGarvey - Head of IT Service Management at CYBG

Scott has been responsible for some major changes at CYBG and their journey continues with the recent purchase of Virgin Money. A great locally based morning host for IT in the Park, Scott will be assisting Julie Mohr with introductions Q&A and any regional accents that may cause a problem :-)

Claire Agutter - Online education expert & chief architect for VeriSM

Claire has a wealth of best practice knowledge  ITIL, PRINCE2, OBASHI,RESILIA, DevOps, COBIT and ISO20000 and of course VeriSM. We are delighted to welcome her as the perfect afternoon host, she will be putting ITIL v4 questions to Stuart Rance and co-hosting Q&A for our closing panel.

Lisa Maines - Governance Director at SAMGarde

With a progressive career spanning 20 years in Senior IT Leadership and Transformational Change Roles including Head of IT Service Delivery at Britvic PLC combined with her current role with SAMGarde, Lisa has the perfect cross section of experience to co-host our first 100% female panel.

Presentations at IT in the Park

Julie L. Mohr - International Keynote Speaker

Speaking for the first time in Scotland. "Living in the Disruption Economy". Customers are voting with their currency, choosing Uber over taxis, Amazon over the department store, Airbnb over hotels, and Netflix over the network TV station. If we are not careful in IT, we will also become extinct. We need to develop strategies that innovate, reduce friction and stop waiting for our customers to come to us.

09.30 - 10.00

Leigh Mullin - Head of Service Improvement at Aberdeen Standard Investments

Working in a large Financial Services organisation with a platform as expansive as ServiceNow it can be a real challenge to decide what to do next. Regardless of the product you are using Leigh's approach to Continuous Service Improvement Planning will most certainly be of interest. Getting the balance of risk, reward, timescales and resources is key to success.

10.00 - 10.30

Freshworks

Coming soon  

Freshworks are one of the most exciting innovators in the ITSM market today. Their tool set is packed with the latest technology and facilitates new, efficient methods of service delivery. With so much to choose from we are working together on a presentation to show you something different!

10.30 - 11.00

Tea and coffee break

Vicky Glynn - Product Manager at brightsolid

"Is 'cloud first' Cloud Cuckoo Land?" great title for a presentation. According to industry research, by 2019, around 80% of IT budgets will be dedicated to cloud technology. Brightsolid is Scotland’s only dedicated and complete colocation and managed cloud solutions company, so, it will be 'very' interesting to hear Vicky share her thoughts, experience and predictions on cloud movements.

11.20 - 11.50

Laura Yeomans - Head of Customer Success EMEA & APAC at Upland Software

At our Now Box event in May Laura scored higher than any other presenter. She will be speaking about Knowledge Centered Service again and this time she's bringing a friend. In order to get dramatically different results, we have to do something dramatically different.  For most organizations, KCS® represents a new way to think about knowledge, and the benefits are profound. Includes real world examples :-)

11.50 - 12.20

Andrew Harcourt - Founder at SAMGarde and Pro Bono Friday

After a fantastic interactive presentation in 2017 Andrew is back sharing his passion for all things ITAM. He will be telling us how Governance backed ITAM can enable Operational efficiency, ITSM Automation, Reduce cyber risk while also delivering the multi-million pound savings. A valuable “Takeaway” will be SAMGarde’s very popular “How to deal with an ITAM Emergency!”

12.20 - 12.50

Lunchtime

Sally Bogg - Head of End User Services at Leeds Beckett University

Women in IT Business Role Model of the Year 2018. "It's not you it's me". Just why do we all keep changing our ITSM tools and our partners? Do we really need to break up? Sally, Chair of the UCISA’s Support Services Group, offers her insights on breaking the cycle of ITSM tool frustration.

13.50 - 14.20

Stuart Rance - Service management and security consultant, trainer and author

Exclusive - "Introducing ITIL 4". We've been waiting for an update since 2011 and in Q1 2019 ITIL 4 will arrive, the question is what are we going to get? As a member of the lead architect team Stuart has the inside knowledge. Claire Agutter will be asking the questions and we will all be listening!

14.20 - 14.5

Panel discussion "Information is not knowledge" a quote from Albert Einstein

Sarah Bailey (above) from ServiceNow will be joined by Julie Mohr, Sally Bogg and Laura Yoemans for our first ever 100% female ITSM expert panel. Lisa Maines and Claire Agutter will be fielding the questions from the audience, so, make sure you join in. This will be good.

14.50 - 15.40

Drinks until close at 17.00