Exhibitors and sponsors

Axios Systems is committed to delivering innovative  IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that help customers not only improve their infrastructure operations, but also enhance service delivery across business functions, including HR, Facilities Management and Finance. Axios is recognized as a world leader by leading analysts and their global client base, with a 100% focus on service management technologies. Axios’s enterprise software, assyst, is purpose-built to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL® framework to help solve their business challenges across the organization. assyst is accredited for all 16 PinkVERIFY™ ITIL® processes, and Axios was the first vendor to achieve this within a single solution.

At Freshworks, we believe your business deserves better software - software that’s ready to go, easy to setup and use, and requires minimal customisation. All of our products live up to this promise and are backed by our world-class support. Freshservice, our cloud-based IT service desk and ITSM solution, leverages ITIL best practices to enable IT organisations to focus on what's most important - exceptional service delivery and customer satisfaction. Recognised as an ITSM Leader, Freshservice has been named best software for mid market IT teams, most usable service desk software and #1 in customer satisfaction by G2 Crowd, as well as winning the Best Implementation of an ITSM Solution Award at the 2017 SDI IT Service & Support Awards alongside Western Sussex Hospitals NHS Trust.

ServiceNow was started in 2004 with the belief that getting simple stuff done at work can be easy, and getting complex multi‑step tasks completed can be painless. From the beginning, ServiceNow envisioned a world where anyone could create powerful workflows to get enterprise work done. Today, ServiceNow is the cloud‑based platform that simplifies the way we work. ServiceNow software automates, predicts, digitizes and optimizes business processes and tasks, across IT, Customer Service, Security Operations, Human Resources and more, to create a better experience for your employees and customers while transforming your enterprise. ServiceNow is how work gets done.

Hornbill is an innovator in Service Management, business collaboration and process automation technology. Our Collaborative Service Management solution combines 2 decades of ITSM experience with a powerful, innovative collaboration platform, enabling disparate teams to work together anywhere, anytime, in any language and on any device. Hornbill provides immediate deployment, free implementation, no training costs, simple integration, 100% codeless customisation and automatic updates (with customisations that carry on working) so you are always up to date, all of the time.  In addition, Hornbill’s guarantees no price increases -ever - and no fixed term contract.

Mozaic specialises in IT Service Integration and Service Management. We work with organisations to address service strategy, tooling and automation to significantly improve operational performance, efficiency and agility - usually all three. Our clients include BP, Rolls-Royce, Home Office, NHS, Wilko, Virgin Atlantic, QBE, Old Mutual, ARM, Prudential and many others across all industries.

We believe that ITAM is not an island, it is the foundation of your CMDB and a critical enabler to the success of your Service Management capability, Procurement function and the most important line of your Cyber defence. Since SAMGarde’s founding 10 years ago we have always been 100% Independent & proudly so, with no hidden vested interests; NEVER working sub-contract for software publishers nor selling their software. Our sole focus is always our customers!

Cranford Group are a Professional Resource Management business specialising in Service Management, ServiceNow, SIAM and AWS. We work with MSP’s, Service Integrators, Consultancy Firms and also Financial Services organisations to provide Flexible, Contract and Project Resource. We provide accredited online training within Service Management including SIAM, ITIL, DevOps, BRM and more. 

 We also run an associate program working with professionals on a greater level to understand their requirements and what role would be right for them. We call on our associates before we go out to the market so you can guarantee you hear about new opportunities before anyone else.

Based in Scotland, we are highly experienced at delivering solutions and services for Atlassian's products. We are an Atlassian global channel partner and have helped teams across multiple industries to deploy, adapt, and optimise Atlassian solutions using tools such as Jira Software, Jira Service Desk, and Confluence. When we began our journey in 2011, we had a simple goal: to help teams deliver successful products and services by applying agile techniques and maximising team collaboration. Atlassian’s world-class software tools have been essential in reaching this goal. 

Headquartered in Edinburgh, Cathcart Associates is a boutique Recruitment Consultancy focusing purely on Technology in Scotland and the north of England. There is a huge skills shortage in the UK across the whole breadth of IT and Digital – and we are dedicated to making sure we know the best and brightest candidates, and have relationships with the best employers, to make that problem go away. Our consultants are all highly trained career recruiters, specialists in a particular area of technology, and we like to think they’re all very nice people to boot!

Centrocol is a Managed Software Solutions Consultancy. We partner with our clients at the appropriate stage of the software lifecycle. From discovery and requirements engineering, managing the software deployment via outsourced and offshore development houses to managing our client’s software assets. Centrocol aims to ensure its clients software needs are met. Centrocol assists organisations to realise real world cost savings by implementing effective software asset management solutions. We can design, develop and deploy SAM solutions from simple self-service through to fully managed offerings. Scaling our offering easily for both on-premise and hosted configurations. Centrocol’s SAM offering enables our clients to put themselves back in control with actionable business intelligence they can trust.

HappySignals has only one mission - to make Employee Experience measurement, analytics and management easy and transparent in the area of Service Management. We drive to create THE benchmark for customers, vendors and providers when they want to prove their value in employees’ happiness and productivity.

Orange Bus is one of the UK’s most acclaimed digital agencies.  We endeavour to understand and define how human behaviour and technology interface with one another, using that knowledge to build the kinds of meaningful products which support genuine digital transformation. With a sharp focus on both internal and external users, our research-based approach allows us to build a picture of a client’s entire service delivery model, giving our tech experts the ammunition to build solutions tailored to the operational needs of the business, as well as those of the customer.

VeriSM™ helps organizations to define their service management principles. These principles will be relevant to all products and services, and include areas like security, quality, cost and risk. Service management principles are defined and communicated throughout the organization, acting as ‘guardrails’ or guides for all product and service development and operation. VeriSM™ also helps organizations to evolve their operating model, based on an integrated selection of management practices.

ECS Digital is a leader in automation and digital transformation. We help enterprises deliver software and software related services faster and at a lower cost through the adoption of DevOps and Continuous Delivery practices. We deliver maximum business benefits by following our proven implementation methodology of People, Process and Tools. ECS Digital has over 100 customers from start-ups to enterprises across sectors, including: Finance, Retail, Online Gambling and Telco. Our core services include: DevOps and Continuous Delivery, Application Monitoring and Training. In many cases, new customer interactions begin with our DevOps Maturity Assessment.

ITSM Certification Training Online - The accredited online training experts

At ITSM Zone we want to make a difference to your career. We are dedicated to IT service management and providing you with genuine skills to help you meet your career goals.Established in 2007, our mission is to provide you with high quality, accessible, accredited training backed up by friendly 24x7 technical and tutor support.All our courses come with a free virtual mentor session to help you apply your new skills, and our regular ITSM Crowd hangouts keep you up to date with industry trends. ITIL, SIAM,  DevOps, BRM, COBIT, CASM, OBASHI, ISO20000 & RESILA

Media Partners

The Service Desk & IT Support Show (SITS) is the UK’s leading event for the IT Service Management and Support industry.  Taking place on 5-6 June 2018 at London’s Olympia, it’s your chance to source products & services, keep up-to-date with the latest trends, and develop yourself and your team. There is nowhere else that you can meet so many ITSM suppliers face-to-face, plus attend 2 full days of training seminars all for FREE. SITS is your chance to share best practice, find new solutions and learn the practical skills to transform your IT Service Delivery. Register free at www.servicedeskshow.com.

Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the
official publisher for some of the world’s leading organizations and their frameworks including: The Open Group [TOGAF], IPMA-NL, ITSqc [eSCM Models], GamingWorks [ABC of ICT], ASL BiSL Foundation, IAOP®, IACCM, CRP Henri Tudor, PMI NL and VeriSM Global.

itSMF UK is the country’s leading association for IT service management professionals. Our members include more than 5500 individuals spread across 600 organisations, from large multinationals to independent consultants and practitioners. With a wide range of special interest groups, events and other activities, plus our celebrated Annual Conference and ITSM Industry Awards, itSMF UK is the premier forum for learning, networking, sharing expertise and keeping up-to-date with all things ITSM.

ITSM.tools is an ITSM-focused website and service offering independent industry analysis, advisory, content, and consultancy. Content ranges from ITSM tool reviews, blogs, and industry news, to ITSM tips and best practices.

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